RETURN AND EXCHANGE POLICY

At Vape24, your satisfaction is our priority. Please review the following terms and conditions for our return and exchange policy:

To initiate a return or exchange, customers can:

• Visit the nearest Vape24 Store in the UAE.
• Contact Vape24 Helpline Number at +971564976393.
• Email us at info.vape24@gmail.com for assistance.

For Return & Exchange:

• The products must be accompanied by a valid proof of purchase.
• Products should remain unopened, with the original packaging intact. Once a product is opened or used, we cannot issue a refund or exchange due to hygiene and personal safety reasons.
• Unopened products purchased from Vape24 online or in our stores can be exchanged within 14 days from the date of purchase.
• Refunds for products purchased with credit/debit cards will be credited back to the same card used for the transaction or provided in cash at Vape24 stores.

WARRANTY TERMS & CONDITIONS

We offer a 6-month warranty on devices only. The warranty allows for device exchange within 6-month from the original purchase invoice date, subject to the following conditions:

• A valid proof of purchase is required to claim the warranty.
• Products showing signs of damage due to misuse or wear and tear will not be eligible for a refund or exchange. Liquid and physical damages are not covered under warranty.
• Please note that the warranty does not apply to Disposables, E-Liquids, and accessories.
• Vape24 reserves the right to accept or decline any claim.

We hope this policy ensures your satisfaction with our products and services. If you have any further questions or need assistance, please don't hesitate to reach out to us.